Refund policy

At Decordelight, we strive for your complete satisfaction with every purchase. If something doesn’t meet your expectations, please reach out to us via chat, email [email protected], or our contact form https://contact.decordelight.top/, and we’ll promptly address your concerns. Here's our streamlined process for refunds and exchanges:

Cancellation & Modification: Should you need to modify or cancel your order, please submit your request within 2 hours of purchase. Once confirmed, we'll accommodate your request accordingly. After this window, orders are locked for processing and cannot be altered.

Return Policy: We accept returns within 30 days of receiving your order. If your item is defective, damaged, or doesn’t match the description, we'll gladly offer a replacement or refund at no extra cost.

Covered Reasons for Refund/Replacement:

1. Defective, damaged, or malfunctioning items.
2. Items differing from the description or customization details.
3. Incorrect size or mismatch.
4. Lost or missing items.

Non-Covered Reasons:

1. Refund or replacement requests made after 30 days of delivery.
2. Selection errors in size, product, or address during checkout.
3. Damage due to misuse, mishandling, or poor maintenance.
4. Items washed, worn, soiled, or damaged by customer handling.
5. Personal reasons or changes of mind.
6. Products bought during sales or promotions.

Claim Process for Damaged/Defective Items: If your item arrives damaged or defective, contact our support team at [email protected] within 7 days. Provide your order number, along with photos/videos for assessment. We'll promptly initiate a replacement or refund process.

Refund Process: Upon completing the refund process, you'll receive confirmation within 48 hours. Actual refund arrival time depends on your payment method and bank processing time, usually within 14 working hours.

No Return Shipping Costs for Covered Reasons: If your return falls under our refund/replacement policy, you won't incur return shipping costs. However, for non-covered reasons, return shipping costs are not covered.

How to Initiate Refund/Replacement:

1. Contact customer service at [email protected] or through our form.
2. Provide detailed information and request replacement.
3. You'll receive email notification from our customer service.
4. Receive your refund or replacement promptly.

By placing an order with us, you agree to these terms and conditions.

Decordelight

Return Address: Room 1301-5, Building 31, Tianan Headquarters Center, No. 555 Panyu Avenue North, Donghuan Street, Panyu District, Guangzhou City 511400, Guangdong Province,China

Phone: +86 15074456941

We're committed to ensuring your satisfaction and resolving any issues promptly and efficiently.

Updated on February 16, 2024

Best Regards

decordelight.top