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FREE SHIPPING On All Orders In The USA
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Shipping policy

Shipment and Delivery

All items offered on Decordelight are made-to-order. All of our doormats/apparel/products etc are made to order, hand cut, and sewn! Our core mission is to improve the high quality of products and the best service.All orders are made to order by hand in our international production facility with the upmost of care and attention to detail.

Please check out our shipping obligations below:

Processing time

With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.

From the day the order is placed, we will immediately start to design and customize your personalized order, and we will print the item specially for you. Depending on the complexity of the product, Order Customization Processing time is 3 – 5 business day (Monday to Friday).

Production And Shipping Time

PRODUCT

PRODUCTION TIME

(Business Days)

US SHIPPING TIME

(Business Days) 

Ornament

3-5

7-10

Apparel

3-5

5-7

Poster

 

3-5

5-7

Mug

 

3-5

5-7

Canvas

 

3-5

5-7

Blanket

3-5

5-7

Fluffy Slippers

5-7

7-10

Please note:

1. The above time frame is only applied for orders to the US with standard shipping methods.

2. Shipping time is calculated from the day your order leaves our door to your delivery address. Keep in mind that Production and Shipping times vary based on item types and delivery locations.

3. Shipments are in transit for 5 – 17 business  days (Monday to Friday).

Delivery time

1. Delivery time = processing time + shipping time (Ships Monday-Friday working days

2. We are committed to ensuring that items are delivered to customers as quickly as possible with premium quality and service.
3. We process orders between 9:00 AM and 6:00 PM PT. If you need to receive your order before a specific occasion date, please feel free to contact us to inquire about availability. We will always do our best to meet your needs.
4. Most of our orders are processed and shipped within the time frame we have provided above. Note that this is an estimated time frame only. The above time periods are approximate only and may vary depending on your location. During holidays and promotional seasons, please allow extra time for your order to be processed.

DELIVERY AREAS

Our products are only sold in the US and orders are only shipped to the US

SHIPPING FEE

FREE STANDARD SHIPPING ON ORDERS OVER US$49.99(No amount and weight limit)

Shipping Time (business days)

Region

US Domestic

Standard Shipping under US$49.99

US$5.99

 

ORDER TRACKING

cases, you will receive multiple emails and tracking numbers.

Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If your package does not arrive within the estimated delivery time, or if you have any other questions about shipping, please contact our customer service representatives: [email protected]

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

1. For orders returned due to an incorrect shipping address provided, we will require you to pay a reshipping fee to resend your order.
2. Please make sure you provide the correct address during checkout as Decordelight will not be held responsible if your order is shipped to the wrong address. there is no guarantee that your order will be delivered on time
3. If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your package, Decordelight will not be responsible if the package is lost, stolen or damaged.

Order Confirmation

After completing the purchase. You will receive an ‘Order Confirmation email (check your spam folder if you can’t find it) to make sure all the information is correct. We will ship to the address you filled out on the checkout page. Please note that if there is no delivery, please contact us :[email protected], free cancellation or change, once we ship your order, we cannot change the address.

TAX FEE

Customs duties and taxes incurred during transportation are borne by Decordelight

Updated on February 16 , 2024

Best Regards

Decordelight.top

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